Shipping Policy
Effective Date: 14 October 2025
Thank you for shopping with Hello Poppy.
We aim to deliver your order quickly and safely to your doorstep. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).
Once your order is packed and shipped, you will receive a tracking number via email or WhatsApp.
For pre-order items, please allow 3 weeks or more for your order to be shipped out, depending on supplier stock or custom-made requirements.
2. Shipping Duration
Estimated delivery times after dispatch:
West Malaysia: 2–5 working days
East Malaysia: 5–10 working days
International Orders: Delivery time varies by destination
Please note that delivery times may be affected by courier delays, festive seasons, or unforeseen circumstances.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location and parcel weight.
We occasionally offer free shipping promotions — follow us on Instagram @hellopoppy.my for updates.
4. Tracking Your Order
Once your parcel has been shipped, you will receive an email or WhatsApp message containing your tracking number and courier details.
You can use this information to track your order directly on the courier’s website.
5. Incorrect Address or Delivery Issues
Please ensure your shipping address and contact number are correct when placing your order.
Hello Poppy will not be responsible for delays or lost parcels due to incorrect or incomplete addresses.
If your parcel is returned to us due to wrong address or unclaimed delivery, you may request for reshipment — additional shipping charges will apply.
6. Lost or Damaged Parcels
We take great care in packing your orders.
If your parcel arrives damaged or is lost during transit, please contact us within 3 days with your order number and photo proof.
We will assist you in filing a report with the courier or arranging a suitable replacement, where applicable.
7. Contact Us
If you have any questions about your shipping status or delivery, feel free to reach out to our team:
📧 Email: hellopoppy.my@gmail.com
📞 Phone / WhatsApp: +60 14-971 3014
